POLICIES

PRIVACY
Your privacy is of the upmost importance to us. Stained Glass Workshop does not sell, rent, share, or trade mailing lists or any personal information gleaned from the business transactions conducted on our web site or in our place of business with anyone. We dislike unsolicited email as much as you do and have no intention of invading your privacy or email inbox. We do on occasion, send emails notifying our customers of upcoming classes, sales promotions, and new products. Anyone who would prefer not to receive our email newsletter can opt out here.


SECURITY
Our secure shopping cart, prodived by Americommerce, features Secure Socket Layer encryption for sensitive credit card information and assures customer credit card security. The Americommerce servers are tested daily by ScanAlert for security vulnerabilities. We have elected not to display the HackerSafe logo in our shopping cart, but the servers are tested daily nevertheless.


SPECIAL ORDERS
Any item that is specifically ordered for a customer is non-returnable. Any deposit taken for a specially ordered item is non-refundable if the item is refused by the customer.


COOKIES
Our shopping cart does not rely on cookies, java, javascript, or plug-ins that your computer may or may not have. Cookies are used to some extent, but the cart is fully functional for non-supporting or cookie rejecting browsers.


RETURNS
Notification of a return must be made within 14 days of receipt of merchandise. We do not accept returns without our own return merchandise authorization number (RMA). Any merchandise sent to us without our RMA# will be refused. If you receive defective merchandise, or the wrong merchandise from an error on our part, notify us first and we will do our best to rectify the problem. If the merchandise we sent is an error on our part, we will accept shipping costs both ways, otherwise shipping is the responsibility of the purchaser. Non-defective merchandise to be returned must be unused, in its original undamaged packaging, and in resellable condition. Please pack the returned merchandise carefully and we suggest including insurance when shipping with USPS or UPS.

In some cases, when merchandise is defective, the manufacturers of the products insist on handling the customer service problems themselves. If need be, we can speak to them on your behalf to expedite the matter, but ultimately they will make all final decisions on how they will handle the problem.

We cannot accept returns of glass, came, rebar, books, patterns or pattern CDs, computer software, videos, or special order items.


DAMAGES
In spite of the excellent success record that we have with our carriers, damages to boxes are inevitable. Even though we are not liable for damage or loss of merchandise once it has left our premises, we will make every effort to make your order right if it sustains damage. If merchandise shows outward signs of damage, or loss is evident, be sure to indicate this on the carriers delivery receipt. Call our customer service department at 631.249.3030 within 72 hours of receipt and we will file the insurance claims and send you replacement merchandise. You must keep the damaged goods in the original carton for inspection purposes for 7-14 days.